卓越服务——卓越无界
- Krishnan, Trichy V., Singh, Siddharth Shekhar, Jain, Dipak C.. Airlines Alliances: Fractures in Seamless Service. CEIBS Working Paper, No. 038/2020/MKT, 2020.
- Wang, Qiang, Oshri, Ilan, Zhao, Xiande. Value Cocreation in New Service Development: A Process-based View of Resource Dependency. CEIBS Working Paper, No. 009/2020/POM, 2020.
- Fu, Wenhui, Zhao, Xiande, Wang, Liang. Supply Chain as a Service: Building Supply Chain Capability as a Business Model. CEIBS Working Paper, No. 003/2020/POM/MAN/STR, 2020.
- Yang, Qian, Wang, Qiang, Zhao, Xiande. A Staged Performance Model for Service Innovation. CEIBS Working Paper, No. 002/2020/POM, 2020.